Customer Testimonials
Service was great, I was informed on the services I needed on my car but also didn’t feel annoyed or pressured to do it on spot . I appreciated that so much I will make a future appointment to get those services done .
Tom Peacock Nissan service is the only place I go when I have a service due or a concern. The answer quickly or call back promptly! Feliz kept me updated on the repair everyday. I can depend on the service at Tom Peacock.
On May 22 I was in for a oil change and the service was great.
Tom Peacock is always ready available to help. Employees are friendly and courteous. Dealership keeps me abreast on new deals and pricing. Let's me know all the things that need to fixed right away and dealership always washes my car.
Sincere and nice communication with me. The restroom was well cleaned. Looking forward to another visit as required.
You have customer service staff. Very knowledgeable and helpful staff. Will continue continue going there
❤️ This dealership is fantastic, how you say? By giving exceptional customer service and prompt service to your vehicle.
Customer representative was knowledgeable. He reviewed my auto’s history and determined a very helpful service suggestion. I appreciate the time he took
stellar service and customer service. I love pescock Nissan. I have never been disappointed. I received professional service every step of the way. The video analysis is top notch and explains the recommended service in layman terms.
The customer service was excellent, I went in for a oil change and also got a inspection and wash! So greatful woukd recommend going here to anyone!
Great place to take your car to get your maintenance professional done my technician of high quality
Excellent experience and professional service. I love the video of the analysis of my vehicle. alive always had a wonderful experience at peacock
Great customer service from the start to finish. Had my vehicle towed in for repairs. It was not fixable due to a road hazard incident, but very satisfied with all the assistance and offers to help me.
Very friendly staff. Explained clearly the services required kept me updated on what was happening.
Elio helped my wife find the perfect Murano and now she is so happy. Happy wife happy life
I came in to get my oil changed. I was a little worried about the timeframe I would be there because I didn’t have an appointment but Dj was so helpful gave me a little peace of mind and I was out of there in no time. Thank you for phenomenal service!
My service advisor was excellent. This was my first time at Tom Peacock Nissan. I purchase my car in Conroe. My experience was great here. I would like to meet the whoever washed my car. Never had a wash like this at the dealer before. The person likes his job and has compassion. Please thank them for me. My car was so clean. This is my new dealership!!
Daniel showed great customer service very nice and well attended great attitude will recommend to friends
Always greeted with a smile and a hand shake and feel very confident about the service and the staff .
Tom peacock Nissan is top choice in customer service. This dealership has been outstanding in each of my experiences. I continue to return each time . Sales department team was supportive and helpful in taking steps to satisfy your vehicle needs. Dealing with Nissan directly along with tom peacock is outstanding each time. A Jackson was my sales person and she was great from start to finish. As one the team members l highly recommend requesting her support.
Great customer service and excellent work on my car and I enjoyed the great car wash. Overall I'm very satisfied with Nissan.
Wow, I have proof showing that I was approved for a vehicle.I get there.They say that I put the wrong information in there.So yesterday I had to walk all the way from houston to trinity , texas yeah, one other thing, the truck that I did pick out.They asked me to come in.I came in a chuck, wasn't even ready.It hasn't even made it to the mechanic.So why asked me to come in if the truck wasn't even ready
Customer Service is good and many of them are very friendly. I have been client of Tom Peacock Nissan since 2019.
The service at this dealership was great, very friendly service from beginning to the end, communication and updates was great.
Thank you for the awesome customer service Daniel Villanueva I’m very pleased with his service today.
Beautiful place in Houston Beautiful people the at the work center was very nice and helpful
Upon arrival I was greeted and checked in. The advisor that assisted me was courtesy, patient and most importantly a pleasant person to talk to. During my wait for my car he kept me up to date with the progress of my service. Overalls great experience.
Siempre amables y profesionales , busco siempre a Osvaldo xq me ayuda en todo profesional en su trabajo
Nice and helpful made appointment online when I arrived they got to me right away and gave a lot of information
I have been doing business with Nissan since 2015 and have purchased three vehicles from them and I absolutely love the customer service and everyone there at the I 45 North location. I have referred my husband, son, church members and friends to them. Excellent cars that require low maintenance and last for years. I have passed down two of my paid for vehicles the Nissan Sentra & Altima down to my daughter and my baby son and then purchased another car from Nissan.
Thank you Nissan for taking such good care of our family, church members and friends. We love our ... Read More DealerRater - Feb 18, 2026
Customer service was Great Khamani was very courteous, knowledgeable and professional. Khamani offered finance options to get recommended services.
They’re very concerned about your car maintenance. Mr. Oswaldo Martinez walk me through the other maintenance I need on my car. He was concerned about the other maintenance I needed. I told him I will make sure I get it done. I loved his customer service.
I had a really good service advisor Khamani Bowie very knowledgeable and help me understand what was going to happen on my visit. I felt well taken care of. No surprises.
I love how one of the customer services attends it, very helpful and very fast and always attentive, it makes me feel like family because you already know me and know the service of my car
I am very satisfied with the service i was provided with today. MS. SONYA provides an amazing service always, and everyone is polite. Gtat job
Excellent dealership Works hard getting you a car. Customer service is on point Thank You
My problem was with open auto loan.That works with this dealership. Long story short, I spoke with crystal and chere. I was told I had an approved loan that helped people with bad credit. They're blowing up my phone asking me to.Please come to the appointment calling me a lot.however when I get here, I was told something completely different. I was up front and this company still lied to me she even told me she was one of the finance managers.But I found out she's an appointment setter.That was a waste of ... Read More DealerRater - Jan 17, 2026
I must be totally honest. Everything was stacked against me, but my agent was patient, understanding and informative during my experience. only thin im not happy about is I feel like they took advantage of me by selling me a 30K truck. with worn tires and different brands of tires not a floor mats is really frustrating have to expend on new tires and mats. on a 30 k truck. and they not. lett. me negotiate the price at all i ask manager about tires and he said check whit financial guy financial guy told me check. on manager i will ... Read More DealerRater - Jan 12, 2026
Tom Pop Peacock Nissan is the best Nissan dealership in Houston, maybe all of Texas!
The service was excellent and the efficiency for which the service was completed was outstanding. What impressed me most was their honesty. The multi point inspection was done honestly from all points.
I have a complain about the service Dept . I brought my 2025 Nissian Kicks in due to me hearing something under the drivers side and all the Service manager said that it wasn't nothing wrong but here it is December and my car is still making the noise and been in the shop for 2 days. Is it that they think that women don't know anything about cars. I just what someone to find the problem and fix it before something major happens.
I can't say enough on the customer service and care that I received while waiting on my car to be serviced. The serviceman would inform me of my car care step by step and ask did I have any additional questions concerning my car.. I was totally satisfied upon leaving with a freshly wash car to boot.
Service department did an excellent job taking care of the issue. Daniell did a fantastic job
Tom peacock Nissan has Good people and Great, timely service. Their service department strives to please. I had to change my appointment a couple of times with no problem.
I can always count on Tom Peacock to service my vehicle in a timely manner and the service associates always friendly, knowledgeable, and happy to assist me with my needs. I will continue to bring my car in for service because I know it will be done correctly, and I have every faith in their service text.
Very professional and get the job done with repairs. Advisors are very welcoming. Rate 100
Cesar was nothing but helpful through out the whole process, he helped me throughout the whole process and made everything so smooth.
Muy buen servicio y atención al cliente y Excelente servicio del representante Richard de Mantenimiento para conmigo. Estoy my agradecido por su ayuda y atención. Atentamente: Manuel Castro
They were very helpful!!!! if you need a ride while.car in service to a store or home they will take you and bring you back excellent service !!!
This dealership surprise me they are so courteous and a gentleman that waited on me. I gave him a number one that young man is gonna be great.
Dealt with Darren which is a complete liar. Told him I didn’t want my credit pulled a 100 times to just do a soft pull and he said ok. 10 minutes later I am getting alert after alert after alert with the credit bureaus with nothing but hard pulls on my credit. Even know I was approved I would not buy a car from them because they are dishonest people.
great dealership nice cars awesome business they were very kind and open to answer all the questions my heart desires
Bought a 2024 Nissan Sentra from Tom Peacock Nissan.... They offered 4 oil changes included with the deal, now they said they are not doing free oil changes anymore and don't want to honor our agreement. Very disappointed. I talked to Service and Sales and they are playing the ball with me making me talked to them back and forth. Left messages for the manager to contact me but nothing happens. Didn't expect anything like this. Sad.
Customer service was excellent my service manager was very helpful his name is Rick. The shuttle was also a nice touch did not have to wait at the dealership until my vehicle was ready.
Service advisor Richard Mireles was great. Very informative. Facilities are very clean. I was kept in the know of the progress of my repairs.
They are dedicated to service. I recommend them to all my friends who are looking for a new or used vehicle. They take good care of their customers.
Fast , friendly, courteous people who kept me updated on the service of my car . A wonderful young man who was extremely helpful and professional.
I want to thanks Daniel Villanueva, for helping me and explaining to me what they was going to do to my car, and I want to thank the others advisor, can’t remember their names, but your employees was all very helpful, when I brought the renter car back, didn’t have to wait to long to get my car. Everyone was helpful, they did a great job on my car. High five to all, very helpful.
mike was a great salesman. made it fast and possible. believe this guy when he tells you something!
Shady at best. Don't want to make things right after saying they will. Make sure to not trust what they say. Still no response. 9/25//25.
I am always treated to great customer service and prompt service. I have no complaints to report.
I received excellent customer service, from Felix. I was informed of every detail of my warranty recall experience. Thanks
The service I received was exceptional. Everyone treated me with the respect I deserve. I will return
My service today was excellent and I would recommend Ton Peacock to everyone looking to purchase a vehicle from a reputable dealer!
I had an oil and filter maintenance, and I was very satisfied with the service. Thank you.
Yes the service was great as always 👍🏽, my advisor Oswald is always so kind and friendly
I love Tom Peacock Nissan and Mrs Sonia is the BEST ,she’s very knowledgeable and helpful,also this location is my all to favorite place and only place I’ll take my vehicle to
Excellent customer service, friendly with a smile. Loved my time spent at the dealership tremendously always
Tom Peacock Sevcie Rep Daniel is awesome in the Sevcie depth he let me know what was going on with my Automobile Hrlp me get the appointment set up, a call back to see if I was going to make because of everything that was happening with the Automobile I like the was he explained all the work I had done.
I did not have the pleasure of visiting the sales department but the service department was great.
The part I needed to repair, my car was on backorder.. The alternator for my 2018 Nissan Maxima was on backorder and the cost of the labor to repair my car was to high double the labor cost $1200 to install an alternator
This morning I was greeted with a smile and prompt service. Thank you Mr. Rick
Knowledgeable service advisors and great customer service! Would highly recommend this dealership for great service after the sale!!!!
Very professional and courteous would recommend dealership and service department, very highly praised and professional. Thank you
Don't shop with them they will scam you out of your money and fake put you in a car just to take the car back and not give you, your money back when you ask them for your money or update on what's taking so long they'll tell you " oh we're checking on itv" days and days have passed oh it's a chip on a brand new car so they're going to not give back your money you paid for car or anything because this is how they operate did I mention ... Read More DealerRater - Aug 17, 2025
Very helpful and knowledgeable and very professional he explained everything to me and a price before they do the job !
Great customer service and outstanding work that was done to my car with a quick turn around.
I had a good experience with Elio and manager Walter C. Both were really great!
Working with this dealership has been fantastic. Cesar has been such a big help; he's been very informative and very, very patient throughout this whole process! 10/10 would purchase through this dealership again.
When I called to double check on my approval they stated I have a full approval so I made the drive when getting there Tommy the sales guy was nice just trying to do his job but as far as the sales manager in the back building he was rude and unprofessional with no sincerity over me making a 2hr round trip to be one of their customers. The young looking sales guys in the office across from bathroom felt the need to use slurs towards me when I was leaving frustrated because I drove all the way there under ... Read More DealerRater - Jul 29, 2025
A very happy welcome they listen to the customer and then reply Most important they keep in touch with their customers during the repair
The service I received haw good on a time The people at the service department were professional
Very satisfied with the dealership for keeping me updated, very professional employees and very honest about car repairs. My representative was responsive in a timely manner and responded to all of my texts.
Was on time great communication, and good dealing with the workers there would recommend anybody to buy from them
Great customer service , Oswaldo kept me in the loop with updates regarding a car service
Just started using Tom Peacock they seem to get the job done. Daniel Villanueva was my service advisor at Fred Hass
Upon arrival attendant was posted and waiting!.Service and car wash was great and abvisor(Taylor was courteous and professional
I can’t believe what I’m reading in these reviews . I find it comical that Joe Garcia is only responding to the good and fake reviews . This dealership turned my entire life upside down and absolutely ruined it with the scam they used to get me there . And have the proof that I was lured there under false pretenses . It’s been a month since i was told the transmission and engine was in the car just sold me in January 2025 , and they won’t even respond to my calls . So unethical it’s ridiculous , I have been without ... Read More DealerRater - Jun 27, 2025
Excellent Service and Experience! I had a great experience at Tom Peacock Nissan. The staff was professional, friendly, and efficient from start to finish. They made the entire process smooth and stress-free, and I truly felt like a valued customer. Everything was handled with care and attention to detail. Highly recommend them if you’re looking for quality service and a team that goes the extra mile!
The service was fast and quick the service guy was very nice and efficient and told me if I need something else need fixing
Main problem with my vehicle repaired in a timely manner. Ordered part required 1 1/2 day for completion. Costly repair for 55k miles on my vehicle (1200$)! Is my only complaint! Need a dependable vehicle. Too much time spent in repair shop!
Sonya was very helpful with making me aware of the costs of each service and making sure my car was serviced well.
Great customer service Sonya went out and beyond to make sure I knew what was going on with my vehicle
Man let me start with that this team is super professional. I deal with Mike and he's great at what he does!
Mike got us in and out super quick I would recommend him to anybody! Ask for him!
Keep up the good work and making your customers feel amazing. An I love everything about Nissan repairing the problem and washing my truck after.
Great deal and customer service with arely at tom peacock. Answered all my questions and it was a quick process, couldnt be happier.
No pude comprar carro pero le agradezco a la señorita Arely por intentar lo más que pudo. Por lo menos mi hijo si pudo comprar carro por ella.
Sitting in the parking lot of my new rogue, and I couldn’t wait to get home to share how happy I am . Never ever have I been offered the actual promotion when they offer 0% and today Arely made that happen for me. Gracias por todo su ayuda!
Muy buena atención del representante Richard, el trabajo fue muy bueno yo voy a regresar